About us

My name is Daniel and I am originally from Vigo (Galicia), although I was adopted by Madrid a long time ago; as the saying goes, although I love to travel and I recognize that there are sublime places in the world, life is already "from Madrid to heaven" (a very typical phrase among the people of Madrid that means "I will not leave Madrid until I die"). Here I have lived more than half of my life and here I will live, God willing, the rest of it.

Years ago I started a project of tourist and leisure experiences, first it was the segways, then came the bicycles, the excursions to Toledo and Segovia, the tailor-made experiences for companies, etc. All kinds of experiences in the city! This project is today one of the references of the Madrid tourist sector and is called Wonder Tours. Here, you can find numerous ways to walk, cycle, taste, caress, jog, interact and contemplate the city of Madrid and its surroundings.

Now I present you Wonder Apartments, a set of apartments carefully prepared to make you feel at home, in the heart of the city, as I would like. From the materials, to the decoration and the attention will be ⭐⭐⭐⭐⭐, so that you feel at home, that is our main objective! We are located just a few hundred metres from the city centre, Puerta del Sol, Plaza Mayor, Mercado de San Miguel and a few steps from the Royal Palace, the maximum reference and a must if you are coming to Madrid for the first time.

We hope to see you here soon, thanks in advance for your confidence,

                 Daniel Ouro


Information

Cleaning and hygiene protocol Wonder Apartments

  • The safety of our guests is our top priority. We have taken the necessary steps to ensure that our apartments comply with official cleaning and hygiene protocols to prevent infection by Covid-19.

Compliance with official protocols

  • We act in accordance with the official protocols for the prevention of contagion by Covid-19 of the Spanish Government, as well as the cleanliness and hygiene guidelines of the World Health Organization. We monitor any new developments that allow us to improve the safety and welfare of our guests.

Maintenance inspections

  • We inspect our property during each guest relay to ensure compliance with cleaning, hygiene and maintenance protocols. These quality inspections include checking smoke alarms and sensors, appliances, access to fire extinguishers, ventilation systems and more.

Authorized Cleaning Products

  • We only use TP2 virucidal products authorized by the Ministry of Health for the cleaning and disinfection of our accommodation.

Trained professionals

  • Our cleaning and maintenance team is made up of real professionals who always seek to offer the best service.

Textiles, towels and bedding

  • All our textiles, towels and bedding are washed at a temperature of +60oC, as dictated by official government protocols. Clean textiles are not placed until the property has been disinfected.

Correct use of PPE (Personal Protection Equipment)

  • All our professionals use personal protective equipment (Personal Protection Equipment), such as masks and gloves, during the performance of their tasks.

Cleaning and disinfection

  • We use disinfectant solutions to clean all surfaces on our property. This includes any items that previous guests may have touched, such as keys, doorknobs, chairs, tables and countertops, light switches, or the TV remote (among others).

Rules

General requirements

  • All guests (and any other person visiting the property) must comply with the rules of this holiday rental and other instructions provided by the owner/manager Daniel Ouro during their stay.
  • Guests should notify the owner/manager of any disputes and/or complaints from neighbors immediately.

Noise and Neighborhood

  • Guests will be fully responsible for the safety of any children accompanying them throughout their stay, and for any inconvenience caused to other residents of the neighborhood.
  • Guests and their visitors shall keep noise to a minimum so as not to disturb other residents in the area, especially during the hours when they may be sleeping (from 00:00 at night to 8:00 in the morning), and when they arrive and leave the property.
  • Excessive noise is forbidden in any case and at any time, and may lead to the end of the guests' stay, eviction, loss of the amount paid for the entire stay and a reduction of the deposit.
  • Guests and their visitors are completely prohibited from behaving in a disrespectful manner towards the residents of the area, and should minimize their impact on the residents and the neighborhood in general.

Visit

  • Guests are allowed to receive guests during their stay for a limited time, however they may never sleep on the property.
  • All guests must comply with the rules set out in this document, and guests are responsible for ensuring that our "House Rules" are followed by their guests and will be penalized if this is not done.
  • If a guest wants to spend the night at the property, they must be notified and approved during the reservation process or afterwards, and will be subject to any extra fees in the final price. The property reserves the right to exercise an extra fee at the end of the stay if more people have stayed at the property than the initial booking.

Use of the property

  • Any party or gathering of many people is completely forbidden with a financial penalty.
  • Any small gathering should take into account the rules already expressed regarding noise, neighborhood and visitors.

Parking

  • Guests and visitors should follow the regulations and requirements affecting parking and be considerate of neighbors and their vehicles.

Garbage and recycling

  • Guests and their visitors must be responsible for their trash and recycling and must not leave any type of waste in common areas or public areas.

Security

  • Guests will be required to turn off lights, air conditioners, fans and electronics when not needed to save energy.
  • They are not allowed to leave the air conditioning on when they are not in the house.

Tobacco

  • Smoking is not allowed on the property.

Animals

  • Animals are not allowed on this property.

Damage and defects

  • Any damage or malfunction must be reported as soon as you stay on the property.If you do not comply with this rule, part of the deposit will be reduced.
  • In order to avoid damages and flaws it is forbidden to move furniture from one room to another without prior consent from the owner/manager.

Information for emergencies

  • In case of emergency, the contact number is: Daniel Ouro / (+34) 637 263 886

Compliance

  • Failure to comply with any of these rules is a breach of the conditions applicable to the property rental agreement.
  • The owner/manager has the right to terminate the guest's period of stay if the guest fails to comply with any of the rules of this house or causes a nuisance to the neighbours and other residents of the community.